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Bot Thoughts

Chatbots are the ultimate rate opacity tools

Opaque deals are a great tactical tools. Hotel brand websites and OTAs have used it with considerable success ( in fancy names, might one add, secret deals, signup deals, hidden rates etc). One is sur…

Prioritise and Respond to Guest Queries

By now it is well established that bot is a highly successful click bait. This is not without its demerits. While primarily designed to serve guests, our bot deployments attracted a lot of vendor quer…

Facilitate the Guest Journey, Not Just the Stay

As hoteliers, you are well aware that journeys start before journeys. Journey starts as a need or a desire in the guests minds, gets nurtured through online and offline research, finalised after over …

Is Your Hotel Chain App Scale?

Many of our hotel chain clients are evaluating or already attempted to build an App. The reasoning behind the decision is not difficult to fathom. A chain with 50 properties of 100 room reach, is serv…

What can hotels learn from the four seasons chat

The four seasons chat service is in news a lot lately, and with good reason. Team Bookbotby.ai believes its a progressive, trail blazing move. First things first, its not a bot, It is decidedly a huma…

The Curious Case of Hotel Chat Bots

Aka What is a chatbot. Last week we stumbled upon a PR insert from an iconic Las Vegas property, that they have recently adopted a Chatbot and it guides their website visitors to various. Everything i…

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