As hoteliers, you are well aware that journeys start before journeys. Journey starts as a need or a desire in the guests minds, gets nurtured through online and offline research, finalised after over website visits and telephonic calls, consumed one mile at a time, and in some cases cherished for a lifetime. How can your hotel accompany your guest through this maze? Guests can sure get the answers they want in bits and pieces over websites, apps, brochures, offline conversations, and OTAs or they can enjoy a coherent and consistent guide right from their favourite messaging app. Ai and the recent opening up of messaging media like WhatsApp and Messenger has sure made the latter a reality. Do you think your hotel brand should stand out as a early adapter of this disruptive new technology? We are here to help you !